Privacy Policy

Aussie Diamond Goods is committed to protecting the privacy and security of the personal information we collect and process in connection with the services we provide and the use of our online platform. This policy explains how we collect, use, disclose, and protect your information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Australian privacy principles.

Information We Collect

We collect information necessary to provide our services and operate our online platform. The types of information we may collect include:

Information you provide to us: This includes information you give us when you place an order, register an account, subscribe to newsletters, contact us, use our repair or custom services, or participate in surveys or promotions. This may include your name, billing and shipping address, payment information, contact details (excluding electronic details in the policy text itself), details about products you purchase or service requests, and any other information you choose to provide. Information collected automatically: When you visit our site, we may collect certain information automatically, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information helps us understand how our online platform is used and improve your experience. Information from other sources: We may receive information about you from third parties, such as payment processors or service providers, in connection with the services we provide.

How We Use Your Information

We use your information for various purposes, including:

Processing and fulfilling your orders for goods and services. Providing customer support and responding to your inquiries. Managing your account and maintaining records of your transactions. Offering equipment repair services, custom glove breaking, and fitting services as requested. Facilitating team orders and sports equipment consultations. Improving our online platform, services, and overall customer experience. Sending you marketing communications about products, services, or promotions we believe may be of interest to you, where permitted by law or with your consent. Detecting, preventing, and addressing technical issues or illegal activities. Complying with legal obligations and enforcing our terms and conditions.

Sharing Your Information

We do not sell your personal information. We may share your information with third parties only under specific circumstances:

Service Providers: We may share information with trusted third-party service providers who perform functions on our behalf, such as payment processing, order fulfillment, shipping, IT services, data analysis, marketing assistance, and customer service. These third parties are obligated to protect your information and use it only for the purposes for which it was shared. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. With Your Consent: We may share your information with other parties with your explicit consent.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

Your Data Protection Rights

In accordance with applicable data protection laws, you may have certain rights regarding your personal information. These rights may include the right to access, rectify, erase, restrict the processing of, object to the processing of, or request data portability of your personal information. You may also have the right to withdraw consent previously given. To exercise these rights, please contact us using the physical address provided below. We will respond to your request in accordance with applicable law.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyse site usage, and support our marketing efforts. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our online platform.

Third-Party Links

Our site may contain links to external websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our online platform and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

International Data Transfers

Your personal information may be stored and processed in countries other than your own. When we transfer your information internationally, we take steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our site. We encourage you to review this policy periodically.

If you have any questions or concerns about this privacy policy or our data practices, please contact us at our physical address:

Aussie Diamond Goods 247 Ryde Road, Ryde, NSW, 2112, Australia